XFOR: Event ID 4122 from Exchange Server Internet Mail Service (242320)
The information in this article applies to:
- Microsoft Exchange Server 5.0
- Microsoft Exchange Server 5.5
- Microsoft Exchange Server 5.5 SP1
- Microsoft Exchange Server 5.5 SP2
- Microsoft Exchange Server 5.5 SP3
This article was previously published under Q242320 SYMPTOMS
The following error message may be logged multiple times in the application event log, and e-mail messages may not be delivered or received:
Event ID - 4122
MSExchangeIMC
Description -
An error occurred while retrieving the originating address of a message to be delivered. Since the originating address is needed for mail delivery, the mail cannot be delivered. The message that was being processed has been moved to the "BAD" folder. Use the appropriate utilities found in the SUPPORT directory of your Exchange CD to view and manipulate these messages.
CAUSE
This problem can occur if the Network Associates GroupShield antivirus software is running. The GroupShield software scans e-mail messages at the same time that the Internet Mail Service is processing them. This results in malformed e-mail addresses and generates the error message in the "Symptoms" section of this article, Event ID 4122.
RESOLUTION
To resolve this problem, configure GroupShield to omit the Internet Mail Service from its scanning routines.
Contact Network Associates for more information.
| Modification Type: | Minor | Last Reviewed: | 4/28/2005 |
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| Keywords: | kbprb KB242320 |
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