Windows NT Does Not Recognize a New CD-ROM Drive (242111)


The information in this article applies to:

  • Microsoft Windows NT Server 4.0
This article was previously published under Q242111

SYMPTOMS

When you install a new CD-ROM drive on a computer running Microsoft Windows NT, the computer may not recognize the CD-ROM drive.

CAUSE

This behavior can occur if you installed the wrong CD-ROM driver.

RESOLUTION

To resolve this issue, install the correct CD-ROM driver for your CD-ROM drive. To do this, follow these steps:

NOTE: To identify the correct CD-ROM driver, you need to know the manufacturer and model of your CD-ROM drive. However, for some models, you can use a generic mass-storage controller driver to run the CD-ROM drive.

  1. In Control Panel, double-click SCSI Adapters.
  2. Click the Devices tab.
  3. In the list of SCSI adapters and connected devices, click the CD-ROM drive.
  4. On the Drivers tab, click Add.
  5. In the Manufacturers list, click the manufacturer of the CD-ROM drive.
  6. In the SCSI Adapter list, click the adapter name, and then do one of the following:
    1. If you have a driver disk from the manufacturer, click Have Disk, and then follow the instructions for completing the installation.
    2. If you do not have a driver disk from the manufacturer, click OK, and then continue to install the driver.
  7. When you complete the installation, restart the computer.
Modification Type:MajorLast Reviewed:8/27/2002
Keywords:kbprb KB242111
©2002 Microsoft Corporation. All rights reserved.