XCLN: Outlook for Macintosh Cannot Access Web Services Using Secure Sockets Layer (241436)

SYMPTOMS

You configure the Outlook Web Services Location with a Secure Sockets Layer (SSL) address, which has the prefix https. When you attempt to access Web forms at the Web services location, you received an error message:

HTTP Error 404 URL Not Found

When you verify the Uniform Resource Locator (URL) in the Web Services Location box, you see that Outlook has prepended "http:" to the URL, which renders it invalid.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Exchange 5.5 Service Pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

   Version
   -------
   8.2.1

XCLN: Outlook for Macintosh Cannot Access Web Services Using Secure Sockets Layer (241436)

SYMPTOMS

RESOLUTION

STATUS