Encarta World Atlas 2000 Err Msg: Unable to Locate Favorites Folder... (240639)


The information in this article applies to:

  • Microsoft Encarta Interactive World Atlas 2000
This article was previously published under Q240639

SYMPTOMS

When you click the Favorites menu in Microsoft Encarta World Atlas 2000, you may receive the following error message:
Unable to locate Favorites Folder. Creating new one.
If you click OK, the Favorites dialog box opens.

If you click Cancel, Encarta World Atlas 2000 quits.

You may also experience this symptom when you attempt to add a favorite to the Favorites menu.

CAUSE

This behavior can occur if either of the following conditions is true:
  • You delete all of the favorites that are located in the Favorites folder before you start Encarta World Atlas 2000.

  • You delete the Favorites folder.

    NOTE: Although the error message specified in the "Symptoms" section of this article states that Encarta World Atlas 2000 is creating a new Favorites folder, a Favorites folder is not created, and you remain unable to add a favorite.

RESOLUTION

To work around this issue, manually create a Favorites folder:
  1. Double-click the My Computer icon on the desktop.
  2. Double-click the hard disk on which Microsoft Windows is installed.
  3. Double-click the Windows folder.
  4. Double-click the Application Data folder.
  5. Double-click the Microsoft folder.
  6. Double-click the Encarta Interactive World Atlas folder.
  7. On the File menu, point to New, and then click Folder.
  8. Right-click the New Folder folder, and then click Rename.
  9. Type Favorites, and then press ENTER.
  10. Close the Encarta Interactive World Atlas window.

STATUS

Microsoft has confirmed that this is a problem in Microsoft Encarta World Atlas 2000.
Modification Type:MajorLast Reviewed:6/25/2000
Keywords:kbbug kberrmsg kbui KB240639
©2002 Microsoft Corporation. All rights reserved.