OFF2000: Strange Mouse Pointer Behavior with Office Programs (240325)


The information in this article applies to:

  • Microsoft Excel 2000
  • Microsoft Access 2000
  • Microsoft FrontPage 2000
  • Microsoft PowerPoint 2000
  • Microsoft Word 2000
  • Microsoft Publisher 2000
This article was previously published under Q240325

SYMPTOMS

When you click any of the menus in a Microsoft Office program and then try to select a menu command, the following problems may occur:
  • You cannot select any menu items.

    -or-

  • The mouse pointer may unexpectedly shift position on the screen.

    -or-

  • When you click a menu command on a menu, the command may not run. Instead, a different command is run, or the worksheet or object that is underneath the menu is selected.

    -or-

  • When you right-click and then click a command on the shortcut menu, the command may not run.

CAUSE

These problems occurs if any of the following conditions is true:
  • The Logitech Enhanced Control Center Software that is included with Logitech MouseWare is installed.

    -or-

  • You are using the Logitech mouse driver version 6.42.

RESOLUTION

To resolve this problem, close the Logitech Enhanced Control Center. To do this, follow these steps:
  1. Press CTRL+ALT+DELETE to display the Close Program dialog box.
  2. Click the EM_EXEC or E_EXEC program.
  3. Click End Task.
NOTE: These steps close the program only for the current session of Windows. You must contact Logitech for more information about the Logitech Enhanced Control Center.

MORE INFORMATION

Logitech Enhanced Control Center is manufactured by Logitech Incorporated, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

For information about how to contact Logitech Incorporated, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Logitech can be contacted on the Internet at the following World Wide Web site:

http://www.logitech.com/

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
Modification Type:MinorLast Reviewed:7/13/2004
Keywords:kb3rdparty kbenv kbprb kbui KB240325
©2004 Microsoft Corporation. All rights reserved.