OL2000: Word Closes After Sending E-Mail Message (240319)


The information in this article applies to:

  • Microsoft Outlook 2000
This article was previously published under Q240319

SYMPTOMS

Microsoft Word 2000 closes after you send an e-mail message.

CAUSE

This problem occurs if the following three conditions are true:
  • You send e-mail messages in either plain text or HTML format.
  • You use Word as your e-mail editor.
  • Word is open, but no documents are open.

RESOLUTION

To resolve this problem do one or more of the following:
  • On the Tools menu, click Options, and then click the Mail Format tab. In the Send in this message format list, click Microsoft Outlook Rich Text, and then click OK.
  • On the Tools menu, click Options, click the Mail Format tab, click to clear the Use Microsoft Word to edit e-mail messages check box, and then click OK.
  • Leave at least one document open in Word, even if it is a blank document, when you send e-mail.

MORE INFORMATION

Steps to Reproduce the Problem

  1. Start Word and close the blank document displayed at startup.
  2. Start Outlook, and on the Tools menu, click Options, and then click the Mail Format tab.
  3. In the Send in this message format list, click either HTML or Plain Text, click to select the Use Microsoft Word to edit e-mail messages check box, and then click OK.
  4. Compose and send an e-mail message.
Results:
Word closes.
Modification Type:MajorLast Reviewed:9/29/2003
Keywords:kbprb KB240319
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