XADM: Error 3355443752 Starting Information Store After Restore Operation (240153)

SYMPTOMS

If you restore the information store on a recovery server (scratch server) running the Legato NetWorker BusinesSuite Module for Microsoft Exchange Server 1.1.003 or earlier on a large database (approximately 20 to 30 gigabytes), the service may not start and a service-specific error 3355443752 error message may be displayed.

The application event log may contain the following entries:

Event ID: 5000
Source: MSExchangeIS
Type: Error
Category: General
Description:
Unable to initialize the Microsoft Exchange Information Store service. Error 0xc8000228.

Event ID: 1080
Source: MSExchangeIS
Type: Error
Category: Recovery
Description:
Unable to recover the database because error 0xc8000228 occurred after a restore operation. The patch file is not generated from this backup.

Event ID: 0
Source: ESE97
Type: Error
Category: Logging/Recovery
Description:
MSExchangeIS (()) -552

RESOLUTION

Legato recommends that you apply the latest version of the Nsrxchrc.exe file for the Exchange Agent on the recovery server to finish the restore operation.

To reach Legato Systems, Inc., either:

Go to the following Web site:
Legato Systems, Inc.
- or -
Call the support group at your authorized Legato reseller, or call Legato Technical Support in California at 650-812-6100. To download the Networker update refer to the following Legato Systems, Inc., Web site:
ftp://ftp.legato.com/pub/NetWorker/Exchange/1.1/1.1-005/

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