You receive a "This page provides potentially unsafe information to an Active X control" warning message when you try to use Outlook 2000 help (240092)


The information in this article applies to:

  • Microsoft Project 2000
  • Microsoft Outlook 2000
  • Microsoft Office 2000 (Setup) Service Release 1 (SR-1)
This article was previously published under Q240092

SYMPTOMS

You may receive the following message when attempting to use Outlook Help:
This page provides potentially unsafe information to an Active X control. Your current security settings prohibit running controls in this manner. As a result, this page may not display properly.

CAUSE

The Comcat.dll file may be corrupted, missing, or the wrong version.

RESOLUTION

Search for and rename all copies of the Comcat.dll file on your computer and then reinstall Microsoft Internet Explorer 5.

MORE INFORMATION

Another program may have installed a different version of the Comcat.dll file. It is important that you find and rename all copies of this file before reinstalling Internet Explorer 5. Otherwise, you may receive additional error messages such as:
Unable to find function "DLLRegisterServer" in file C:\WINNT\SYSTEM32\COMCAT.DLL.

Error occurred calling "DLLRegisterServer" in C:\WINNT\SYSTEM32\ASCTRLS.OCX (HRESULT=80004005).

Error occurred calling "DLLRegisterServer" in C:\WINNT\SYSTEM32\DAXCTLE.OCX (HRESULT=80004005).
Modification Type:MinorLast Reviewed:8/11/2004
Keywords:kbcorrupt kbprb KB240092
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