Client Programs May Not Be Installed During SBS 4.5 Setup or Upgrade (240068)


The information in this article applies to:

  • Microsoft BackOffice Small Business Server 4.5
This article was previously published under Q240068
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you install Small Business Server (SBS) 4.5 or upgrade to SBS 4.5 from SBS 4.0, you may receive one or more of the following error messages when you install the client programs:
  • MDACSET - illegal operation
  • mdacset caused an invalid pagefault in module mdacset.exe at 015f:00403072
If you receive an error message and click OK, one of the following things occurs:
  • The following error message is displayed:
    Error Creating process c:\windows\temp\ixp000.tmp\msinst.exe /i instmsi.msi
    reboot=Really Suppress /q.
    Reason: %1 is not a valid win32 application.
  • The SBS Setup program indicates that the client programs were not installed properly.NOTE: In either situation, SBS clients are unable to successfully install Microsoft Office 2000 programs.

CAUSE

This behavior can occur if the Microsoft Installer files are corrupted or are missing certain components.

RESOLUTION

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this issue:
  1. Verify that the System account has Full Control permissions on the following folders:
    • C:
    • Winnt.sbs
    • ClientApps
    • The root of the drive where the ClientApps folder is installed (if it is not drive C).
    NOTE: The System account is not part of the Everyone group. If Full Control permissions are specified for the Everyone group but the System account is not specifically mentioned, you should add the System account to the permissions list.

  2. Start Registry Editor (Regedt32.exe) and locate the following registry key:

    HKEY_LOCAL_MACHINE\System\Current Control Set\Services\MSIServer

  3. Locate the Image Path value in this key. The correct value is:

    C:\Winnt.sbs\System32\Msiexec.exe /v

  4. Make sure the following two files exist in this folder:
    • Msiexec.exe
    • Msi.dll
If the Microsoft Installer files are corrupted, use the following steps:
  1. Start the client in MS-DOS mode.
  2. Rename the Msi.dll, Msihnd.dll, and Msiexec.exe files.
  3. Restart the client in Normal mode.
  4. Run Instmsi.exe from the Msi folder on the Outlook 2000 CD-ROM.
  5. Run Outlook 2000 Setup directly from the CD-ROM.

REFERENCES

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

290301 Description of the Windows Installer CleanUp Utility

Modification Type:MajorLast Reviewed:5/5/2004
Keywords:kbenv kbprb KB240068
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