Works Word Processor: Address Is Printed in Incorrect Orientation on Envelope (239957)


The information in this article applies to:

  • Microsoft Works 2000
  • Microsoft Works 6
  • Microsoft Works Suite 2001
This article was previously published under Q239957

SYMPTOMS

If you print an envelope to a printer that is configured to use portrait orientation, and then print the envelope to a printer that is configured to use landscape orientation, the address on the envelope continues to be printed in portrait orientation.

NOTE: If you reverse this process (the first printer is configured to use landscape orientation, and the second printer is configured to use landscape orientation), the address is printed in the correct orientation on the envelope.

RESOLUTION

To work around this issue:

  1. On the File menu, click Print.
  2. In the Name box, click the printer that you want to use, and then click Properties.
  3. On the appropriate tab of the printer properties dialog box, click Landscape under Orientation.
  4. Click OK, and then click OK again.
  5. Print the envelope.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MajorLast Reviewed:11/13/2003
Keywords:kbbug kbpending kbprint KB239957
©2003 Microsoft Corporation. All rights reserved.