SMS: Access Violation in SMS_SITE_SYSTEM_STATUS_SUMMARIZER (239828)


The information in this article applies to:

  • Microsoft Systems Management Server 2.0
This article was previously published under Q239828

SYMPTOMS

SMS_SITE_SYSTEM_STATUS_SUMMARIZER may generate an "Access violation" error message and cause the SMS_EXECUTIVE service to shut down. When this occurs, a Crash.log file is created that reports the failure.

CAUSE

This behavior occurs because the Network Abstraction Layer (NAL) component in Systems Management Server (SMS) contains an error code that is not properly handled.

RESOLUTION

To resolve this problem, obtain the latest service pack for Systems Management Server version 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

236325 How to Obtain the Latest Systems Management Server 2.0 Service Pack

246527 SMS: Systems Management Server 2.0 Service Pack 1 Client Hotfix Bundle


To install the hotfix, perform the following steps on the SMS site server:
  1. Stop the SMS services.
  2. Copy the updated Mslmsvrn.dll file to the SMS\Bin\Platform folder.
  3. Restart the SMS services.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 2.0 This problem was first corrected in Systems Management Server version 2.0 Service Pack 2..

MORE INFORMATION

The SMS_EXECUTIVE service stops a short time after starting, and Site Component Manager restarts it on its next cycle. You can end up with multiple Crash.log files.

The last entry recorded in the Sitestat.log file (with no NAL Logging) when the problem occurs is: 
---->: The distribution point ["Display=\\SMSSVR\"]MSWNET:["SMS_SITE=XXX"]\\SMSSVR\ is a server. 
Enumerating drives.  $$<SMS_SITE_SYSTEM_STATUS_SUMMARIZER>
The last entry recorded in the Sitestat.log file (with NAL logging level = 0x7) when the problem occurs is: 
NAL[4] - Attempting to get level 2 information for share C$ on server SMSSVR.  $$<SMS_SITE_SYSTEM_STATUS_SUMMARIZER>
NAL[1] - ERROR: NetShareGetInfo failed.  The operation completed successfully.~~
$$<SMS_SITE_SYSTEM_STATUS_SUMMARIZER>
Modification Type:MajorLast Reviewed:4/7/2006
Keywords:kbQFE KBHotfixServer kbBug kbfix kbsms200fix kbsms200sp2fix KB239828
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