WD2000: Page Fault in Mso9.dll After Playing Embedded MIDI File (239790)


The information in this article applies to:

  • Microsoft Word 2000, when used with:
    • the operating system: Microsoft Windows 98
    • the operating system: Microsoft Windows NT
This article was previously published under Q239790

SYMPTOMS

After you play a MIDI file in Word, stop the player, and close your Word document, the following error message may appear:
WINWORD caused an invalid page fault in module MSO9.DLL at 015f:308cfad5.

CAUSE

This is a problem with the Media Player that was installed with Microsoft Windows 98 and Microsoft Windows NT 4.0.

RESOLUTION

To correct this problem, install the new Media Player version 6.4 located at the following Web address:

http://www.microsoft.com/windows/windowsmedia/en/download/Win32IE4x86.asp

STATUS

Microsoft has confirmed that this is a problem in Mplayer.exe.

MORE INFORMATION

To determine the version of Media Player you have installed, follow these steps:
  1. On the Windows Start menu, point to Find and then click Files or Folders.
  2. On the Name & Location tab, in the Named box, type mplayer*.exe and click Find Now.
  3. Right-click the Mplayer file and then click Properties on the shortcut menu that appears.
  4. Click to select the Version tab.
Modification Type:MajorLast Reviewed:5/22/2003
Keywords:kbbug kbfix KB239790
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