Error Message: Setup Cannot Load the Keyboard Layout File Kbdus.dll (239722)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional
  • Microsoft Windows 2000 Datacenter Server
This article was previously published under Q239722

SYMPTOMS

When you try to start your computer from the Windows 2000 installation CD-ROM, you may receive the following error message:
Setup cannot load the keyboard layout file Kbdus.dll.
Setup cannot continue. Shut down or restart you computer
This behavior may occur when you start from the Windows 2000 installation CD-ROM to perform an installation or repair, or to use Recovery Console.

CAUSE

This behavior occurs when all drive letters are already used and assigned to existing disk partitions, because the CD-ROM drive is the last device to be assigned a drive letter by Mount Manager (MountMgr). After you start from the Windows 2000 installation CD-ROM, MountMgr queries your hard disks and assigns drive letters to all partitions that exist. If your computer contains more than 24 partitions, MountMgr cannot assign a drive letter to the CD-ROM drive to continue Setup.

RESOLUTION

Power off one or more of your physical hard disks--preferably, hard disks that do not contain software fault-tolerant sets (mirrors, volume sets, or stripe sets) before you start from the Windows 2000 CD-ROM. This enables the CD-ROM drive to be assigned a drive letter so it can be used during Setup.

MORE INFORMATION

For additional information, click the article numbers below to view the articles in the Microsoft Knowledge Base:

234048 How Windows 2000 Assigns, Reserves and Stores Drive Letters

221799 Drive Letters Assigned to Unsupported Partition Types

This error message can also occur if you have removed the Everyone group from the root of the system drive on a disk that uses the NTFS file system. Restricted NTFS permissions keep Setup from copying the file.
Modification Type:MajorLast Reviewed:11/21/2003
Keywords:kbDiskMemory kberrmsg kbprb kbsetup KB239722
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