Err Msg: Internet Explorer Cannot Open the Internet Site URL... (239699)

IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you view a Web site, after you install the Dial-Up Networking 1.3, or Winsock 2 update to Windows 95, Internet Explorer may intermittently return the following error message:

Internet Explorer cannot open the internet site URL:web address the connection to the server was reset.

CAUSE

This issue can occur because Dial-Up Networking and Winsock 2 include RFC 1323 implementations of Time Stamp and Window sizing information in the TCP/IP header. If the Web Server that you are connecting to or a router that your requests pass though do not recognize RFC 1323 options, it may reset the connection.

RESOLUTION

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this issue, add an MSTCP registry key to the following registry key (if the MSTCP key does not already exist):

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services

Then, add a DWORD value named TCP1323Opts with a data value of 0 (zero) to the following registry key: