IntelliPoint: Mouse does not work after you remove IntelliPoint software (239677)


The information in this article applies to:

  • Microsoft IntelliPoint Software version 4.1
  • Microsoft IntelliPoint software 2.2
  • Microsoft IntelliPoint software 3.0
  • Microsoft IntelliPoint software v.5.0
  • Microsoft IntelliPoint Software 5.1
  • Microsoft Laser Mouse 6000
  • Microsoft Optical Mouse Blue
  • Microsoft Wireless Laser Desktop 6000
  • Microsoft Wireless Laser Desktop 6000 v2.0
  • Microsoft Wireless Laser Mouse 6000
  • Microsoft Wireless Notebook Laser Mouse 6000
  • Microsoft Wireless Notebook Optical Mouse 4000
  • Microsoft Wireless Optical Desktop
  • Microsoft Wireless Optical Desktop 2.0
  • Microsoft Wireless Optical Desktop 5000
  • Microsoft Wireless Optical Desktop Comfort Edition
  • Microsoft Wireless Optical Desktop Elite
  • Microsoft Wireless Optical Desktop Pro
  • Microsoft Wireless Optical Desktop Pro 2.0
  • Microsoft Wireless Optical Mouse 2.0
  • Microsoft Wireless Optical Mouse 1000
  • Microsoft Wireless Optical Mouse 3000
  • Microsoft Wireless Optical Mouse Blue
  • Wireless Optical Desktop 3000
This article was previously published under Q239677

SYMPTOMS

After you remove the Microsoft IntelliPoint software, your mouse buttons may no longer work.

Note Microsoft does not recommend that you remove IntelliPoint because your pointing device will no longer have full functionality.

CAUSE

This behavior may occur if both the following conditions are true:
  • You upgrade your operating system.
  • You remove the IntelliPoint software after you upgrade your operating system.

RESOLUTION

To resolve this behavior, if you have IntelliPoint software installed and you want to update the operating system, you must remove IntelliPoint software before you do so. After you have completed the process of updating the operating system, install the IntelliPoint software again. To do this, follow these steps:
  1. Remove the IntelliPoint Software:
    1. Click Start, point to Settings, click Control Panel, and then double-click Add/Remove Programs.
    2. Do either of the following steps:

      Note The step that you use depends on the operating system that you use.
      • On the Install/Uninstall tab, select Microsoft IntelliPoint, and then click Add/Remove.
      • Under Currently installed programs, select Microsoft IntelliPoint, and then click Change.
    3. Click Remove, and then follow the instructions that appear on the screen.
  2. Install your new Operating System or System Upgrade.
  3. Reinstall IntelliPoint software:
    1. Locate the IntelliPoint software installation CD-ROM.

      Note If you do not have the IntelliPoint installation CD-ROM, you can download IntelliPoint from the Microsoft Mouse Web site and save it to your hard disk. To do so, visit the following Microsoft Web site:

      http://www.microsoft.com/hardware/mouseandkeyboard/download.mspx

    2. Remove IntelliPoint software.
    3. After IntelliPoint software has been successfully removed, install IntelliPoint software again.

      Note You may have to restart the computer after the installation.
Modification Type:MinorLast Reviewed:9/7/2006
Keywords:kbbug kbenv kbHardware kbpending KB239677
©2004 Microsoft Corporation. All rights reserved.