A Microsoft pointing device may behave unpredictably after you install it on a Sony VAIO computer (239676)


The information in this article applies to:

  • Microsoft Basic Mouse
  • Microsoft Cordless Mouse
  • Microsoft IntelliPoint Software version 4.1
  • Microsoft IntelliPoint software 3.1
  • Microsoft IntelliPoint software 3.2
  • Microsoft IntelliPoint software 4.0
  • Microsoft IntelliPoint software v.5.0
  • Microsoft IntelliMouse
  • Microsoft IntelliMouse Explorer
  • Microsoft IntelliMouse Explorer for Bluetooth 2.0
  • Microsoft IntelliMouse with IntelliEye
  • Microsoft IntelliMouse USB
  • Microsoft IntelliMouse Optical
  • Microsoft IntelliMouse TrackBall
  • Microsoft IntelliMouse Web
  • Microsoft IntelliPoint Software 5.1
  • Microsoft IntelliType Pro software version 5.1
  • Microsoft Laser Mouse 6000
  • Wireless Optical Desktop 3000
  • Microsoft Optical Desktop Elite for Bluetooth 2.0
  • Microsoft Optical Mouse Blue
  • Microsoft Optical Mouse by Starck
  • Microsoft Wheel Mouse
  • Microsoft Wireless IntelliMouse Explorer 2.0
  • Microsoft Wireless Intellimouse Explorer for Bluetooth
  • Microsoft Wireless Laser Desktop 6000
  • Microsoft Wireless Laser Desktop 6000 v2.0
  • Microsoft Wireless Laser Mouse 8000
  • Microsoft Wireless Laser Mouse 6000
  • Microsoft Wireless Laser Mouse 5000
  • Microsoft Wireless Notebook Laser Mouse 6000
  • Microsoft Wireless Notebook Optical Mouse
  • Microsoft Wireless Notebook Optical Mouse 4000
  • Microsoft Wireless Optical Desktop
  • Microsoft Wireless Optical Desktop 5000
  • Microsoft Wireless Optical Desktop Comfort Edition
  • Microsoft Wireless Optical Desktop Pro
  • Microsoft Wireless Optical Mouse 2.0
  • Microsoft Wireless Optical Mouse Blue
  • Microsoft Wireless Optical Mouse 5000
  • Microsoft Wireless Optical Mouse 3000
  • Microsoft Wireless Optical Mouse 2000
  • Microsoft Wireless Optical Mouse 1000
This article was previously published under Q239676

SYMPTOMS

After you install one of the products listed in the "Applies to" section on a Sony VAIO computer, the pointing device may behave unpredictably.

Additionally, on Microsoft Windows XP-based computers, the USB or Bluetooth mouse may not wake from "suspend" mode.

CAUSE

This behavior may occur if you have installed the product on a Sony VAIO PCG-505RS computer that has a VersaPad.

VersaPad and the IntelliPoint software use some of the same features, features that may conflict with each other.

This behavior may also occur if there is an issue in the Microsoft Windows XP Operating System, USB 2.0 and the NEC Peripheral Component Interconnect (PCI) card.

Microsoft IntelliPoint software may not function correctly if a different pointing device program is installed.

A low battery power level may cause mouse errors and irregular behavior.

RESOLUTION

To resolve this behavior, disable the VersaPad drivers. Contact your VersaPad manufacturer for more information about how to do this.

For information about how to contact your manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Additionally, to resolve this issue, download the latest PCI Update for Windows XP. To do this, visit the following Microsoft Web site:

http://www.microsoft.com/Downloads/details.aspx?displaylang=en&FamilyID=97A6D0A8-947B-43A9-B415-B551D7c9097A

MORE INFORMATION

If you attach Microsoft IntelliMouse as a PS/2 device, the Microsoft IntelliMouse may not work correctly when it used with Sony notebooks. To gain full use of the IntelliMouse, use the IntelliMouse as a serial device. Use the PS/2-to-Serial Adapter that is included with the mouse.

Note The Bluetooth transceiver can only be connected to a USB port.

When an external PS/2 mouse is attached, the touchpad can be disabled. To do this, follow these steps:
  1. Click Start, and then click Sony Folder.
  2. Click Sony Utilities, and then click Sony Notebook Setup.
  3. Click the Touchpad tab.
  4. Click the Disable Touchpad button.

    Note You must use a PS/2 mouse to disable the touchpad. If you use a serial port mouse the touchpad does not disable.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:10/9/2006
Keywords:kbHardware kbprb KB239676
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