Encarta Encyclopedia 2000: Unable to Play "Arabian Camel" Video Clip in Full Screen Video Mode (239664)


The information in this article applies to:

  • Microsoft Encarta Encyclopedia 2000
  • Microsoft Encarta Encyclopedia 2000 Concise Edition
  • Microsoft Encarta Encyclopedia 2000 Deluxe Edition
This article was previously published under Q239664

SYMPTOMS

When you attempt to play the "Arabian Camel" video clip in Full Screen Video mode in Microsoft Encarta Encyclopedia 2000, you experience both of the following symptoms:
  • The video clip continues to be played in the program window instead of in Full Screen Video mode.

  • The "An essential component for full-screen video is missing" online Help topic is displayed.
If you then attempt to play any other video clip in Full Screen Video mode, the video clip is played in the program window.

NOTE: This issue occurs only with the DVD-ROM version of Encarta Encyclopedia 2000.

RESOLUTION

To play any video clip except "Arabian Camel" in Full Screen Video mode, quit Encarta Encyclopedia, restart the computer, and then play the video clip.

STATUS

Microsoft has confirmed that this is a problem in Microsoft Encarta Encyclopedia 2000.
Modification Type:MinorLast Reviewed:12/16/2004
Keywords:kbbug kbdisplay kbpending kbui KB239664
©2004 Microsoft Corporation. All rights reserved.