Encarta World Atlas: Web Page Is Not Opened When You Click Web Link (239631)


The information in this article applies to:

  • Microsoft Encarta Interactive World Atlas 2000
  • Microsoft Encarta Interactive World Atlas 2001
This article was previously published under Q239631

SYMPTOMS

When you click a Web link in Microsoft Encarta World Atlas 2000 or Microsoft Interactive World Atlas 2001, you may experience one or both of the following symptoms:
  • The Web site is not opened, and the Encarta World Atlas 2000 page that contains the Web link remains displayed on the screen.

  • You receive one of the following error messages:
    • Cannot find server.
      There is no browser installed on your computer.

CAUSE

This behavior can occur if both of the following conditions are true:
  • You run Encarta World Atlas 2000 on a Microsoft Windows 95 or Microsoft NT 4.0-based computer.

  • The default browser on your computer is any version of Netscape Navigator.

RESOLUTION

To resolve this issue in Encart Interactive World Atlas 2001, click Options, click Settings, and then click to clear the Browse WebLinks inside Encarta Interactive World Atlas check box.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MajorLast Reviewed:10/6/2003
Keywords:kb3rdparty kbbug kberrmsg kbpending kburl KB239631
©2003 Microsoft Corporation. All rights reserved.