Error Message: Encarta Interactive World Atlas Is Unable to Continue Running... (239627)
The information in this article applies to:
- Microsoft Encarta Interactive World Atlas 2000
This article was previously published under Q239627 SYMPTOMS
When you attempt to add a favorite in Microsoft Encarta World Atlas 2000,
a Multimedia Map may open, and then Media Viewer may open in front of the
map.
If you click a hyperlink in the Media Viewer article or on the map behind
Media Viewer, or click the close button to close Media Viewer, you receive
an error message similar to the following:
Encarta Interactive World Atlas is unable to continue running. The
problem may be the result of low system resources such as memory or disk
space. Try closing other running applications or freeing up disk space
before restarting Encarta Interactive World Atlas.
When you click OK, Encarta World Atlas 2000 quits unexpectedly.
CAUSE
This behavior can occur if the following conditions are true when you
click OK in the Add A Favorite dialog box:
- A Multimedia Map is open.
- Media Viewer is open.
RESOLUTION
To work around this issue, restart Encarta World Atlas 2000. When you want
to add a favorite, make sure that Media Viewer is closed.
STATUSMicrosoft has confirmed that this is a problem in Microsoft Encarta World Atlas 2000.
| Modification Type: | Major | Last Reviewed: | 6/25/2000 |
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| Keywords: | kbbug kberrmsg kbui KB239627 |
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