Encarta World Atlas 2000: Installation Is Very Slow (239617)


The information in this article applies to:

  • Microsoft Encarta Interactive World Atlas 2000
This article was previously published under Q239617

SYMPTOMS

When you install Microsoft Encarta World Atlas 2000, Setup may take a very long time to finish.

CAUSE

This behavior can occur if either of the following conditions is true:

  • A real mode (16-bit) CD-ROM driver is installed on your computer.

  • Your CD-ROM drive is operating in MS-DOS Compatibility mode.

RESOLUTION

To resolve this issue, contact your hardware manufacturer to inquire about how to obtain and install a protected mode (32-bit) CD-ROM driver for your CD-ROM drive.

For information about how to contact your hardware manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

STATUS

Microsoft has confirmed that this is a problem in Microsoft Encarta World Atlas 2000.

MORE INFORMATION

To determine if your CD-ROM drive is using a protected mode driver:

  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click System.
  3. Click the Performance tab, and then verify that the File System entry is 32-bit.

    If the File System entry is "Some drives are using MS-DOS compatibility," your CD-ROM drive may be using a real mode CD-ROM driver. If this is the case, you may not be able to read certain files on the CD-ROM.
  4. Click OK, and then close Control Panel.
Modification Type:MajorLast Reviewed:7/25/2001
Keywords:kbbug kbHardware kbsetup KB239617
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