"STOP 0x9f" in Symevent.sys When Shutting Down or Restarting Computer (239415)
The information in this article applies to:
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Professional
This article was previously published under Q239415 SYMPTOMS After you install Norton CrashGuard 4.0 or 4.01 for
Microsoft Windows 95/Microsoft Windows 98/Microsoft Windows NT in Windows 2000,
the following error message may be displayed when you shut down or restart your
computer. STOP 0x0000009f Driver_Power_State_Failure
CAUSE This behavior is caused by the Symevent.sys file from
Norton CrashGuard. This can also occur after using the Live Update feature of
Norton CrashGuard to upgrade to version 4.01. RESOLUTION To prevent this behavior from occurring, obtain the updated
version of the Sevinst.exe file (version 10.2.13.4, dated 04/29/1999, or later)
from Symantec. The latest copy of Symevent.sys is available at the
following Symantec Web site: Microsoft
provides third-party contact information to help you find technical support.
This contact information may change without notice. Microsoft does not
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information. The third-party products that are
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| Modification Type: | Major | Last Reviewed: | 9/11/2003 |
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| Keywords: | kb3rdparty kberrmsg kbprb KB239415 |
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