Works 2000: Certain Colors Are Not Printed As Expected (239242)


The information in this article applies to:

  • Microsoft Works 6
  • Microsoft Works 2000
  • Microsoft Works Suite 2001
  • Microsoft Works Suite 2000
This article was previously published under Q239242

SYMPTOMS

When you attempt to print a document that contains colored text or other colored objects to a Hewlett-Packard (HP) DeskJet 692C printer, certain colors may not be printed as expected.

For example, the HP DeskJet 692C prints all of the following colors as the same shade of red:

  • Brown
  • Dark red
  • Light rose
  • Orange
  • Red
  • Rose
  • Tan

CAUSE

This behavior can occur if the printer driver for your printer is outdated.

RESOLUTION

To resolve this issue, download and install the latest printer driver for your printer from the following Hewlett-Packard Web site:

http://www.hp.com

MORE INFORMATION

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:6/28/2004
Keywords:kb3rdparty kbnofix kbprb kbprint KB239242
©2004 Microsoft Corporation. All rights reserved.