Error Message Starting Computer with Pagis Pro 3.0 Installed (239057)

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SYMPTOMS

When you start your computer, you may receive the following error message:

Explorer: This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.

If you click details, you may receive the following informational message:

Explorer caused an invalid page fault in module pgfolder.dll

Also, this behavior may occur if you try to start Windows in Safe Mode.

RESOLUTION

To resolve this issue, contact ScanSoft to inquire about the availability of a fix for this issue:

http://webadvisor.scansoft.com/cgi-bin/webcgi.exe/,/?New,KB=Pagis,Case=obj(314)

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

To work around this issue, uninstall the Pagis Pro 3.0 program:

Restart your computer, press and hold down CTRL until you see the Windows 98 Startup menu, and then choose Safe Mode.
Click Start, point to Settings, click Control Panel, and then double-click Add/Remove Programs.
On the Install/Uninstall tab, click Pagis Pro 3.0, click Add/Remove, and restart your computer when you are prompted.

NOTE: If you cannot start your computer in Safe mode to follow these steps, restart your computer to a command prompt, and then rename the Pgfolder.dll file in the Progra~1\Scansoft\Pagis folder to Pgfolder.old. This should allow you to restart your computer in Safe mode and follow the steps above.

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