OLEXP: Problems with HP PrecisionScan Software and Windows Messaging (239001)

The information in this article applies to:

Microsoft Outlook Express 5.0 for Windows 98
Microsoft Outlook Express 4.01 for Windows 98 SP 1
Microsoft Outlook Express 4.01 for Windows 98 SP 2
Microsoft Outlook Express 5.0 for Windows 95
Microsoft Outlook Express 4.01 for Windows 95 SP 1
Microsoft Outlook Express 4.01 for Windows 95 SP 2
Microsoft Outlook Express 4.0 for Windows 95

This article was previously published under Q239001

For information about the differences between Microsoft Outlook Express and Microsoft Outlook e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express

SYMPTOMS

After you install Windows Messaging and Microsoft Fax in Windows 98, the Scan to Mail command in the Hewlett-Packard (HP) PrecisionScan software starts Windows Messaging instead of Outlook Express as you expect.

CAUSE

This behavior occurs because the HP PrecisionScan software makes a MAPI call to start the target mail program, and Windows Messaging makes itself the default MAPI client.

RESOLUTION

To resolve this issue, use one of the following methods.

Outlook Express 4.x

On the Tools menu, click Options.
On the General tab, click to select the Make Outlook Express my default email program" check box.
On the General tab, click to select the Make Outlook Express my default Simple MAPI client check box.
Click OK, and then click OK when you are prompted to restart your computer.

Outlook Express 5

On the Tools menu, click Options.
On the General tab, click Make Default next to This application is the default Mail handler.
Click Apply, and then click OK.

MORE INFORMATION

For additional information about setting Outlook Express as the default MAPI client, please click the article number below to view the article in the Microsoft Knowledge Base:

178077 Set Outlook Express as Your Default Simple MAPI Client

NOTE: When Outlook Express is set as the default Simple MAPI client, the Scan to Mail command in the HP PrecisionScan software does work, but Microsoft Fax does not work. To make Fax work again, you must set Outlook Express not to be your default Simple MAPI client.

Modification Type:	Major	Last Reviewed:	6/24/2004
Keywords:	kb3rdparty kbenv kbprb KB239001