Multimedia: How to Install and Use the Microsoft Media Test Tool (238121)


The information in this article applies to:

  • Microsoft Bookshelf 99
  • Microsoft Bookshelf 2000
  • Microsoft Encarta Encyclopedia 99
  • Microsoft Encarta Encyclopedia 2000
  • Microsoft Encarta Encyclopedia Deluxe 2001 for Windows
  • Microsoft Encarta Encyclopedia Standard 2001 for Windows
  • Microsoft Encarta Reference Suite 99
  • Microsoft Encarta Reference Suite 2000
  • Microsoft Encarta Reference Suite 2001
  • Microsoft Encarta Virtual Globe 99
  • Microsoft Encarta Interactive World Atlas 2000
  • Microsoft Encarta Interactive World Atlas 2001
  • Microsoft Encarta World English Dictionary
  • Microsoft Encarta World English Dictionary 2001
  • Microsoft Encarta Encyclopedia 99 Concise Edition
  • Microsoft Encarta Encyclopedia Deluxe 99
  • Microsoft Encarta Encyclopedia 2000 Concise Edition
  • Microsoft Encarta Encyclopedia 2000 Deluxe Edition
This article was previously published under Q238121

SUMMARY

This article explains how to install the Microsoft Technical Support Media Test Tool, which you can use to diagnose, test, and solve problems related to audio, video, and other media types.

MORE INFORMATION

To install and run the Microsoft Technical Support Media Test Tool:

  1. Insert the program CD-ROM or the Installation and Resources CD-ROM into your CD-ROM drive. Press and hold down the SHIFT key when you insert the CD-ROM to prevent the program from starting automatically.
  2. Click Start, and then click Run.
  3. In the Open box, type the following line, and then click OK

    cdrom:\support\mtstool.exe

    where cdrom is the drive letter of your CD-ROM drive.
  4. Follow the instructions on the screen to complete the installation.
To use the Media Test tool:

  1. Click Start, point to Find, and then click Files or Folders.
  2. In the Named box, type mtstool.exe.
  3. In the Look in box, click My Computer, and then click Find Now.
  4. In the list of found files, double-click Mtstool.exe.
  5. Test each media type by double-clicking on the item. If you receive an error message when you play a specific media item, note the exact error message or symptom. This information can assist you in solving the problem.
Modification Type:MinorLast Reviewed:8/18/2005
Keywords:kbhowto KB238121
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