Encarta World English Dictionary 2000: Pronunciations Are Not Played (238048)


The information in this article applies to:

  • Microsoft Encarta World English Dictionary
  • Microsoft Encarta World English Dictionary 2001
This article was previously published under Q238048

SYMPTOMS

When you click a pronunciation or sound effect in Microsoft Encarta World English Dictionary 2000, you may experience one or more of the following symptoms:
  • The sound may not be played.

  • You may receive the following error message:
    No wave device that can play the audio files in the current format is installed. To correct this, reinstall Encarta Dictionary from the Encarta Dictionary disc.

CAUSE

This behavior can occur if the following conditions are true:
  • A sound card is not installed in your computer.

  • A sound card is installed in your computer, but the driver for the sound card is disabled, damaged, or not installed.

RESOLUTION

To resolve this issue, use the following methods in the order in which they are presented.

Determine If a Sound Card Is Installed in Your Computer

To determine if a sound card is installed in your computer:
  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click System, and then click the Device Manager tab.
  3. Click the PLUS SIGN (+) next to Sound, video, and game controllers to expand the branch. If a sound card is installed in your computer, the model of the sound card is displayed in the branch.

    If the Sound, video, and game controllers branch does not exist, a sound card is not installed in your computer.

Install the Driver for Your Sound Card

For instructions about how to install the driver for your sound card, consult the printed documentation provided with the sound card.

Enable the Driver for Your Sound Card

If the issue continues to occur, check to make sure the driver for your sound card is enabled. If the driver is not enabled:
  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click System, and then click the Device Manager tab.
  3. Click the PLUS SIGN (+) next to Sound, video, and game controllers to expand the branch.
  4. Click to select your sound card, and then click Properties.
  5. Under Device usage, click to clear the Disable in this hardware profile check box.
  6. Click OK, and then click OK again.
  7. In Control Panel, double-click Multimedia.
  8. Click the Devices tab.
  9. Click the PLUS SIGN (+) next to Audio Devices to expand the branch.
  10. Click to select your sound card, and then click Properties.
  11. Click Use audio features on this device.
  12. Click OK, and then click OK again.
  13. Close Control Panel, and then restart the computer.

Remove and Reinstall the Driver for Your Sound Card

If the issue continues to occur, remove and reinstall the driver for your sound card. To do this, consult the printed documentation provided with the sound card, or contact your hardware manufacturer.
Modification Type:MajorLast Reviewed:10/28/2003
Keywords:kbenv kberrmsg kbpending kbprb kbsound KB238048
©2003 Microsoft Corporation. All rights reserved.