RAS Configuration May Change When You Install Multiple ISDN Cards on the Same Computer (237968)


The information in this article applies to:

  • Microsoft Windows NT Server 4.0 Terminal Server Edition
  • Microsoft Windows NT Server 4.0
  • Microsoft Windows NT Server, Enterprise Edition 4.0
  • Microsoft Windows NT Workstation 4.0
This article was previously published under Q237968

SYMPTOMS

When you install multiple TAPI devices on the same computer, such as ISDN PRI cards, the RAS configuration specified for the port could change. Typically, the problem occurs when you install two ISDN cards of the same type on the computer.

CAUSE

The problem occurs because the device list is maintained in descending order in the registry. When NdisWan.sys initializes, it registers the second adapter before registering the first adapter with TapiServ. This causes the addresses and names to get swapped.

RESOLUTION

Windows NT Server or Workstation 4.0

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to:
For information on obtaining the individual software update, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/directory/overview.asp


Windows NT Server 4.0, Terminal Server Edition

To resolve this problem, obtain the latest service pack for Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

152734 How to Obtain the Latest Windows NT 4.0 Service Pack


STATUS

Microsoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition.

This problem was first corrected in Windows NT Server 4.0 Service Pack 6 and Windows NT Server 4.0, Terminal Server Edition Service Pack 6.

MORE INFORMATION

Some ISDN adapters, such as USR PRI ISDN cards, have multiple channels on the same card. USR PRI has 23 channels. When the first card is installed, the first channel of the first adapter is mapped to the RAS port ISDN1, the second to ISDN2, and so forth. When the second card is installed, the first channel of the second adapter is mapped to the ISDN24, second to ISDN25 and so on. The ports can be configured for "Receive calls as a RAS server" or "Dial out as a RAS client".

However, when you restart the computer, the ports are remapped. The new configuration maps the first channel on the first adapter to ISDN24, the second channel becomes ISDN25, and so forth. The first channel on the second adapter becomes ISDN1, the second becomes ISDN2, and so forth.

This affects the RAS configuration assigned to the particular port/channel. If all the channels on the first card are originally configured for dial-out only (client), and all the channels on the second card are configured for receive only (server), after you restart, they are swapped such that all the channels on the first card now are configured for receive only, and the second card for dial-out only.


Before restart: 
Port Address 6-23-0 6-22-0 .....6-1-0   4-23-0  4-22-0 ... 4-1-0
Friendlyname ISDN46 ISDN45 .....ISDN24  ISDN23  ISDN22 ... ISDN1
Role         Server Server .....Server  Client  Client ... Client
After restart: 
Port Address 6-23-0 6-22-0.....6-1-0  4-23-00 4-22-0 ... 4-1-0
Friendlyname ISDN23 ISDN22.....ISDN1  ISDN46  ISDN45 ... ISDN24
Role         Server Server.....Server Client  Client ... Client
Modification Type:MinorLast Reviewed:9/23/2005
Keywords:kbHotfixServer kbQFE kbbug kbfix kbQFE KB237968
©2004 Microsoft Corporation. All rights reserved.