USB Audio Problems with Openhci.sys (237944)
The information in this article applies to:
This article was previously published under Q237944 SYMPTOMS
An audio CD that is playing through your Universal Serial Bus (USB) speakers may stop when you open a command prompt window. The music may also randomly stop playing, the speaker icon on the task bar may disappear, or the progress counter in the CD Player tool may never change from 00:00.
RESOLUTIONA supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem. To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site: Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name Platform
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07/01/99 6:34:12pm 4.10.2020 23,040 Openhci.sys Windows 98
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
| Modification Type: | Minor | Last Reviewed: | 10/18/2005 |
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| Keywords: | kbHotfixServer kbQFE kbprb kbQFE KB237944 |
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