Windows 98 Second Edition Hangs on Compaq Presario Notebook (237756)


The information in this article applies to:

  • Microsoft Internet Explorer 5.0 for Windows 98
  • Microsoft Windows 98 Second Edition
This article was previously published under Q237756

SYMPTOMS

When you upgrade to Windows 98 Second Edition or install Internet Explorer 5 on a Compaq computer that uses a Cyrix Media GX processor, your computer may randomly stop responding (hang), especially when you are connected to the Internet.

CAUSE

This issue can occur because the Cyrix Media GX processor is not on the Windows 98 hardware compatibility list.

RESOLUTION

To resolve this issue, uninstall Windows 98 or use the Compaq Restore CD-ROM to restore the computer to the original configuration. The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Note that this problem is resolved in Internet Explorer version 5.01.
Modification Type:MajorLast Reviewed:10/13/2003
Keywords:kb3rdparty kbHardware kbprb KB237756
©2003 Microsoft Corporation. All rights reserved.