SMS: Client Discovery Does Not Enumerate over 25 Netcards (237752)


The information in this article applies to:

  • Microsoft Systems Management Server 2.0
This article was previously published under Q237752

SYMPTOMS

When you install Systems Management Server 2.0 client on a 3Com Edgeserver with more than 25 bound netcards and you configure the netcards to receive calls only, discovery does not find any netcards on the client computer. The Wnmanual.log file may report the following error message:
No netcards, or error retrieving netcard info.

RESOLUTION

To resolve this problem, obtain the latest service pack for Systems Management Server version 2.0. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

236325 How to Obtain the Latest Systems Management Server 2.0 Service Pack


WORKAROUND

To work around this issue, obtain the hotfix referenced in this article or change the virtual LAN adapters (RAS adapters) to dial out and receive calls.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 2.0 This problem was first corrected in Systems Management Server version 2.0 Service Pack 2..

MORE INFORMATION

To install the hotfix, perform the following steps on your Systems Management Server site server:
  1. Stop the SMS_SITE_COMPONENT_MANAGER and SMS_EXECUTIVE services.
  2. Copy the updated Compver.ini file to the Inboxes\Clicomp.src\Base folder.
  3. Copy the hotfixed Clicore.exe file to the Inboxes\Clicomp.src\Base\Platform folder.
  4. Copy the hotfixed Smsdiscv.dll file to the \Sms\Bin\Platform folder.
  5. Start the SMS_SITE_COMPONENT_MANAGER and SMS_EXECUTIVE services.
Allow the updated Compver.ini and Clicore.exe files to be propagated to all logon points and client access points (CAPs) in the site.

NOTE: The default Client Configuration Installation Manager (CCIM) polling interval is 23 hours. Therefore, it may take up to 23 hours for the hotfixed files to be propagated to the clients. To speed up this process, you can stop and restart the SMS Client Service on each client. You can also create a software distribution for one of the Setevnt.exe or Cliutils.exe Resource Kit tools along with the appropriate parameters to start a CCIM work cycle. For information on the proper syntax to use with these tools, see the Resource Kit documentation.
Modification Type:MajorLast Reviewed:4/7/2006
Keywords:kbQFE KBHotfixServer kbBug kbfix kbnetwork kbsms200sp2fix KB237752
©2004 Microsoft Corporation. All rights reserved.