XADM: Exchange On-line Restore Fails with Event ID 8010 on Cluster Server (237739)


The information in this article applies to:

  • Microsoft Exchange Server 5.5
This article was previously published under Q237739

SYMPTOMS

An on-line restore of the Exchange Server computer on a Cluster Server may fail with the following Event ID error in the application log:

Event ID: 8010
Source: NTBackup
Type: Error
Description:
Microsoft Exchange services returned 'XXX' from a call to 'ControlService(STOP)' additional data 'MSExchangeDS'

CAUSE

NTBackup tries to stop the Exchange Directory service rather than taking it off-line through the Cluster service.

WORKAROUND

Before running NTBackup, use Cluster Administrator to take the Exchange directory or information store off-line. After these services have been taken off-line, you can start NTBackup and proceed with the on-line restore as usual.
Modification Type:MinorLast Reviewed:4/21/2005
Keywords:kbprb KB237739
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