Error Message: Stop 0x0000000A in ScsiPort.sys on SMP Systems (237699)
The information in this article applies to:
- Microsoft Windows NT Server 4.0
This article was previously published under Q237699 SYMPTOMS
When you run a program that makes a ScsiBusScan() call (for example, Disk Administrator), the following error message may be displayed on a blue screen:
STOP 0x0000000A (0x0000000C, 0x0000000A, 0x00000001, 0x801de690)
IRQL_NOT_LESS_OR_EQUAL
Address 801de690 has base at 801de000 - scsiport.sys
NOTE: The fourth parameter may vary from system to system, but is always based in Scsiport.sys.
CAUSE
The problem may occur if there are multiple programs issuing the
IOCTL_SCSI_RESCAN_BUS I/O control at the same time. There is a race condition that can cause the same request to get issued twice.
RESOLUTIONA supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site: NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Time Size File name Platform
--------------------------------------------------
9/1/99 7:14p 35,504 Scsiport.sys Intel
9/1/99 7:13p 56,400 Scsiport.sys Alpha
STATUSMicrosoft has confirmed that this is a problem in Windows NT 4.0.
| Modification Type: | Minor | Last Reviewed: | 9/23/2005 |
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| Keywords: | kbHotfixServer kbQFE kbbug kbfix KB237699 |
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