SYMPTOMS
When a redirector time out occurs on the Systems Management Server logon server, a blank window may be displayed or you may receive the following error message:
Event ID: 3013 Source: Rdr
"The redirector has timed out to \\<sms logon server>."
The Pcmwin.log file may contain the following text:
[05/03/99 13:54:38] Package Command Manager ==> Polling .....
[05/03/99 13:54:38] Package Command Manager ==> Attempting to refresh package collection from logon server.
[05/03/99 13:54:39] Package Command Manager ==> Connected to logon server: \\S768AA0\SMS_SHR\pcmins.box
[05/03/99 13:54:39] Package Command Manager ==> Looking for instruction file: \\S768AA0\SMS_SHR\pcmins.box\76801009.INS
[05/03/99 13:55:29] Package Command Manager ==> Packages after filter: 6
[05/03/99 13:55:29] Package Command Manager ==> New packages found.
RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Systems Management Server service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Time Size File Name Platform
-----------------------------------------------------
06/22/99 1:12pm 454,032 Pcmwin16.exe x86
06/22/99 1:12pm 470,448 Pcmwin32.exe x86
06/22/99 1:11pm 1,175,312 Pcmwin32.exe Alpha
NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.