Windows 2000 May Not Recognize Yamaha CRW4416S SCSI Drive (237669)

SYMPTOMS

After you install Microsoft Windows 2000 or Millennium Edition, your Yamaha CRW4416S SCSI drive may not be listed in Device Manager or no drive letter for this drive appears in My Computer and the Add New Hardware wizard in Control Panel does not list any Yamaha products.

CAUSE

Windows 2000 or Millennium Edition may not detect or install the Yamaha CRW4416S SCSI drive because of a firmware issues with the drive.

RESOLUTION

Update the drive to firmware version 1.0g or later. To update the driver, follow these steps:

Click the following manufacturer's Web site:
http://www.yamaha.com/ycaservice/group001/fgrop001.htm
Click CRW4416S and then click Firmware.
Click CRW4416S Firmware Upgrade for Windows 2000.
Once you have navigated to the download page, follow the instructions provided by the manufacturer.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

For information about how to contact Yamaha, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z