You receive "Internal Error" error messages when you run Office 2000 Setup on Windows NT or Windows 2000 (237578)


The information in this article applies to:

  • the operating system: Microsoft Windows 2000
  • the operating system: Microsoft Windows NT 4.0
  • Microsoft Office 2000 Premium
  • Microsoft Office 2000 Professoinal
  • Microsoft Office 2000 Standard
  • Microsoft Office 2000 Small Business
  • Microsoft Office 2000 Developer
  • Microsoft Access 2000
  • Microsoft Excel 2000
  • Microsoft FrontPage 2000
  • Microsoft Outlook 2000
  • Microsoft PowerPoint 2000
  • Microsoft Word 2000
This article was previously published under Q237578
WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.

SYMPTOMS

When you run Setup for Office, one of the following error messages or a combination of these error messages may appear:
Internal Error 2381: Please contact product support for assistance.
Internal Error 1303: The Installer has insufficient privileges to access this directory: [2]
Internal Error 1310: Error attempting to create the destination file: [3]. System error code: [2]
Internal Error 1315: The specified folder '[2]' is not writable.
For example, if you you create a verbose log file ("setup.exe /l*v C:\offlog.txt") and view the log file, you may read text similar to the following: 
MSI (s) (30:C4): Executing op: FileCopy(SourceName=EXCEL.EXE,DestName=EXCEL.EXE,Attributes=9217,FileSize=7
151661,Version=9.0.0.2719,Language=0,InstallMode=58982400,PerTick=32768,IsC
ompressed=0,,VerifyMedia=1,,,)
MSI (s) (30:C4): File: C:\Program Files\Microsoft Office\Office\EXCEL.EXE;  To be installed;  No existing file
InstallFiles: Copying file: EXCEL.EXE (7151661bytes) to C:\Program 
Files\Microsoft Office\Office\ MSI (s) (30:C4): Note: 1: 2318 2: C:\Program
 Files\Microsoft Office\Office\EXCEL.EXE

CAUSE

These error messages may appear if all of the following are true:
  • You are installing Office on Microsoft Windows 2000 or Microsoft Windows NT 4.0. -and-

  • The hard disk that contains the Winnt folder or the hard disk that you are installing Office to is formatted with the NTFS file system. -and-

  • You have incorrect permissions set on these disks.
For example, this problem has been reported to occur when there were only Read permissions on the following folders or any other subfolders of these folders:
  • \Program Files\Microsoft Visual Studio
  • \Program Files\Common Files\Microsoft Shared
  • \Program Files
  • \Program Files\Common Files
Even though Microsoft Office is being installed into the \Program Files\Microsoft Office folder, there are shared features that need to be installed into other folders on your hard disk.

RESOLUTION

To resolve this problem, ensure that you have the necessary permissions on your hard disk or disks.

To do this, follow these steps:
  1. In Windows NT Explorer, select the folder.
  2. Right-click the folder and click Properties on the shortcut menu.
  3. On the Security tab, click Permissions.
  4. Select the Everyone group and click Full Control in the Type of Access list.
  5. Select the Replace Permissions on Subdirectories check box.
  6. Click OK.
  7. Click Yes to the prompt confirming whether you want to replace permissions on all subdirectories.
  8. Click OK in the folder name Properties dialog box (where folder name is the name of the folder that you selected in step 1).
  9. Run Office Setup.
Modification Type:MinorLast Reviewed:10/13/2006
Keywords:kbtshoot kbstartprogram kbsetup kberrmsg kbprb KB237578
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