Encarta Encyclopedia 2000: Program Starts Slowly and Animations Are Played Slowly (237567)



The information in this article applies to:

  • Microsoft Encarta Encyclopedia 2000
  • Microsoft Encarta Encyclopedia Deluxe 2001 for Windows
  • Microsoft Encarta Encyclopedia Standard 2001 for Windows
  • Microsoft Encarta Encyclopedia 2000 Concise Edition
  • Microsoft Encarta Encyclopedia 2000 Deluxe Edition

This article was previously published under Q237567

SYMPTOMS

When you start Microsoft Encarta Encyclopedia 2000, you may experience the following symptoms:

  • Encarta Encyclopedia 2000 may start more slowly than you expect.

  • Animations may be played very slowly.

CAUSE

This behavior can occur if both of the following conditions are true:

  • A CD-ROM changer is installed in your computer.

  • Both Encarta Encyclopedia 2000 compact discs are inserted in the CD-ROM changer at the same time.

RESOLUTION

To work around this issue, use either of the following methods:

Insert Only One Encarta Encyclopedia Compact Disc

Insert only one of the Encarta Encyclopedia compact discs in the CD-ROM changer at any one time. When you are prompted to insert the other Encarta Encyclopedia CD-ROM into the CD-ROM drive, remove the Encarta CD-ROM that is currently in the CD-ROM changer before you insert the other disc.

Disable the Display of the Home Screen

Disable the display of the home screen when you start Encarta Encyclopedia 2000. To do this:

  1. Start Encarta Encyclopedia 2000.
  2. Click Options, and then click Settings.
  3. Click to clear the Display home screen when I start Encarta Encyclopedia check box.
  4. Quit and then restart Encarta Encyclopedia 2000.

STATUS

Microsoft has confirmed that this is a problem in Microsoft Encarta Encyclopedia 2000.

Modification Type:MinorLast Reviewed:12/16/2004
Keywords:kbbug kbdisplay kbHardware kbpending kbui KB237567