Reference Suite 2000: Some Features Are Unavailable on Second Version of Dual Boot System (237525)


The information in this article applies to:

  • Microsoft Encarta Reference Suite 2000
This article was previously published under Q237525

SYMPTOMS

When you start Microsoft Encarta Reference Suite 2000, essential features such as the Pinpointer may be unavailable.

CAUSE

This behavior can occur if the following conditions are true:

  • Your computer is configured to dual-boot.

  • You installed Encarta 2000 on each operating system.

RESOLUTION

To prevent this issue from occurring, follow these steps:

  1. Install Encarta Reference Suite 2000 on either operating system.
  2. Restart your computer and choose the the operating system where Encarta is not installed.
  3. Rename the common files for Encarta Reference Suite 2000. To do this, use the appropriate method:

    Microsoft Windows 98 or Microsoft Windows 95

    1. Click Start, point to Programs, and then click Windows Explorer.
    2. Double-click drive where drive is the drive letter of the hard disk on which the first version of Windows is installed.
    3. In the right-pane, double-click Program Files.
    4. Double-click Common Files.
    5. Double-click Microsoft Shared.
    6. Right-click Reference Titles.
    7. Click Rename, and then type Reference Titles 1 in the folder name box.
    8. Quit Windows Explorer.

    Microsoft Windows NT 4.0

    1. Click Start, point to Programs, and then click NT Explorer.
    2. Double-click drive where drive is the drive letter of the hard disk on which the first version of Windows is installed.
    3. In the right-pane, double-click Program Files.
    4. Double-click Common Files.
    5. Double-click Microsoft Shared.
    6. Right-click Reference Titles.
    7. Click Rename, and then type Reference Titles 1 in the folder name box.
    8. Quit NT Explorer.
  4. Install the second version of Encarta Reference Suite 2000.

STATUS

Microsoft has confirmed that this is a problem in Microsoft Reference Suite 2000.
Modification Type:MajorLast Reviewed:8/6/2002
Keywords:kbbug kbenv kbinterop kbsetup KB237525
©2002 Microsoft Corporation. All rights reserved.