Encarta World English Dictionary 2000: Setup Installs an Earlier Version of Microsoft System Information (237524)


The information in this article applies to:

  • Microsoft Encarta Reference Suite 2000
  • Microsoft Encarta World English Dictionary
This article was previously published under Q237524

SYMPTOMS

When you install Microsoft Encarta World English Dictionary 2000, Setup installs a version of the Microsoft System Information tool that may be earlier than the version that is already installed on your hard disk.

NOTE: If Microsoft System Information is already installed on your hard disk, it is not overwritten.

RESOLUTION

To resolve this issue, run the MsInfofx.exe file that is included with Encarta World English Dictionary 2000, and then remove the earlier version of the Microsoft System Information tool. To do this, use the following methods.

Run the MsInfofx.exe File

  1. Insert the Encarta World English Dictionary 2000 Dictionary Disc CD-ROM into the CD-ROM drive.
  2. Click Start, and then click Run.
  3. In the Open box, type the following line

    drive:\Support\Msinfofx\Msinfofx.exe

    where drive is the drive letter of the CD-ROM drive.
  4. Click OK, and then click OK again.
  5. Click Yes, and then click OK.

Remove the Earlier Version of Microsoft System Information

  1. Click Start, and then click Run.
  2. In the Open box, type the following line

    drive:\Program Files\Common Files\Microsoft Shared

    where drive is the drive letter of your hard disk.
  3. Click OK.
  4. Right-click the MsInfoRf folder.
  5. Click Delete. If you are prompted to confirm the folder deletion, click Yes.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MajorLast Reviewed:10/6/2003
Keywords:kbbug kbpending kbsetup KB237524
©2003 Microsoft Corporation. All rights reserved.