Encarta 2000: Prompted to Insert Compact Disc When Using CD Changer (237519)
The information in this article applies to:
- Microsoft Encarta Encyclopedia 2000
- Microsoft Encarta Encyclopedia 2000 Concise Edition
- Microsoft Encarta Encyclopedia 2000 Deluxe Edition
This article was previously published under Q237519 SYMPTOMS
If you start Microsoft Encarta Encyclopedia 2000 Deluxe Edition with both
compact discs inserted in a CD-ROM changer and then attempt to remove one
of the compact discs, you may be prompted to insert a compact disc.
When you insert the compact disc in the CD-ROM changer, the screen on
your computer may turn white and remain white for a long time before it
is redrawn.
NOTE: This prompt is often preceded by a blue screen. In addition,
you may be prompted to insert the compact disc that remains in the CD-ROM
changer.
CAUSE
This behavior can occur if you remove the compact disc from the drive in
the CD-ROM changer that is not in use.
RESOLUTION
To prevent this issue from occurring, use one of the following methods:
- If you start Encarta Encyclopedia 2000 Deluxe Edition with both
compact discs inserted in the CD-ROM changer, do not remove either
of the compact discs until you quit the program.
- If you start Encarta Encyclopedia 2000 Deluxe Edition with only
one compact disc inserted in the CD-ROM changer, use this drive
exclusively while you run the program. If you are prompted to insert the other Encarta disc, eject the inserted compact disc and replace
it with the disc you are prompted to insert.
STATUSMicrosoft has confirmed that this is a problem in Microsoft Encarta Encyclopedia 2000.
| Modification Type: | Minor | Last Reviewed: | 12/16/2004 |
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| Keywords: | kbbug kberrmsg kbHardware kbpending KB237519 |
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