Encarta Encyclopedia 2000 Err Msg: Enc2000 Caused a Stack Fault in Module Kernel32.dll (237517)

The information in this article applies to:

This article was previously published under Q237517

SYMPTOMS

If you restart your computer in MS-DOS mode while you are running Microsoft Encarta Encyclopedia 2000, you may receive the following error message:

The program has performed an illegal operation and will be shut down.

If the problem persists, contact the program vendor.

If you click Details, you receive the following error message:

Enc2000 caused a stack fault in module Kernel32.dll.

To resolve this issue, restart the computer. If you continue to receive the error message, remove and reinstall Encarta Encyclopedia 2000:

Click Start, point to Settings, and then click Control Panel.
Double-click Add/Remove Programs.
In the the list of installed programs, click Microsoft Encarta Encyclopedia 2000, and then click Add/Remove.
When you are prompted to confirm the removal of Encarta Encyclopedia 2000, click Yes.
Reinstall Encarta Encyclopedia.

Microsoft has confirmed that this is a problem in Microsoft Encarta Encyclopedia 2000.

This issue does not occur on Microsoft Windows NT-based computers.

Modification Type:	Minor	Last Reviewed:	12/16/2004
Keywords:	kbbug kbenv kberrmsg kbpending KB237517