Encarta Encyclopedia: Unable to Copy or Print Images (237514)


The information in this article applies to:

  • Microsoft Encarta Encyclopedia Deluxe 2001 for Windows
  • Microsoft Encarta Encyclopedia Standard 2001 for Windows
  • Microsoft Encarta Reference Suite 2001
  • Microsoft Encarta Encyclopedia 2000
  • Microsoft Encarta Encyclopedia 99
  • Microsoft Encarta Encyclopedia 99 Concise Edition
  • Microsoft Encarta Encyclopedia Deluxe 99
  • Microsoft Encarta Encyclopedia 2000 Concise Edition
  • Microsoft Encarta Encyclopedia 2000 Deluxe Edition
This article was previously published under Q237514

SYMPTOMS

When you attempt to either copy or print an image from Microsoft Encarta Encyclopedia, you may experience the following symptoms:
  • The Copy and Print commands on the Options menu may be unavailable.

  • You may be unable to paste the copied image into another program.

  • Only the caption text and copyright information for the image may be pasted into another program.

  • The image may not appear on the printed output.

  • Only the caption text and copyright information for the image may appear in the printed output.

CAUSE

This behavior can occur if you attempt to copy or print any of the following images from Encarta Encyclopedia:
  • Charts and Tables
  • Illustrations that contain links to other graphics or text
  • Illustrations and images within Virtual Tours
  • Images within InterActivities
  • Interactive Images

RESOLUTION

To work around this issue:
  1. Open the image you want to copy or print.
  2. Press ALT+PRINT SCREEN.
  3. Click Start, point to Programs, point to Accesories, and then click Paint.
  4. On the Edit menu, click Paste.
  5. To print the image, click Print on the File menu, and then click OK.
NOTE: If your display settings are configured to use a 256 color palette, the image may not be displayed properly. To resolve this issue, configure your display settings to use a High Color (16 bit) color palette.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MinorLast Reviewed:12/16/2004
Keywords:kbbug kbpending kbprint kbui KB237514
©2004 Microsoft Corporation. All rights reserved.