Encarta Encyclopedia: Unexpected Behavior When You Double-Click a Shortcut (237512)
The information in this article applies to:
- Microsoft Encarta Encyclopedia 99
- Microsoft Encarta Encyclopedia 2000
- Microsoft Encarta Encyclopedia 99 Concise Edition
- Microsoft Encarta Encyclopedia Deluxe 99
- Microsoft Encarta Encyclopedia 2000 Concise Edition
- Microsoft Encarta Encyclopedia 2000 Deluxe Edition
This article was previously published under Q237512 SYMPTOMS
When you double-click a shortcut to an article in Encarta Encyclopedia
2000, Encarta Encyclopedia 99 may start unexpectedly and prompt you with
the following message:
Insert Encarta Encyclopedia 99 Disc 1.
You can click OK or Cancel.
If you insert the Encarta Encyclopedia 99 Disc 1 CD-ROM into the CD-ROM
drive and then click OK, Encarta Encyclopedia 99 starts, and you
experience one of the following symptoms:
If you click Cancel, you receive the following error message:
Encarta Encyclopedia cannot find the files needed to start.
Either the disc is not inserted, or the path to the files is incorrect.
To correct this, insert the disc or run Setup again.
If you click OK, Encarta quits and you return to the desktop.
CAUSE
This behavior can occur if the following conditions are true:
- Both Encarta Encyclopedia 99 and Encarta Encyclopedia 2000 are
installed on your computer.
- You install Encarta Encyclopedia 2000 before you install Encarta
Encyclopedia 99.
- The Encarta Encyclopedia 2000 Installation and Resources
CD-ROM is inserted in your CD-ROM drive when you attempt to
open the shortcut.
RESOLUTION
To work around this issue, use the following methods in the order in
which they are presented.
Remove Encarta Encyclopedia 99 and Encarta Encyclopedia 2000- Click Start, point to Settings, and then
click Control Panel.
- Double-click Add/Remove Programs.
- In the list of installed programs, click Microsoft Encarta
Encyclopedia 99, and then click Add/Remove.
- Follow the instructions on the screen to remove Encarta
Encyclopedia 99.
- In the list of installed programs, click Microsoft Encarta
Encyclopedia 2000, and then click Add/Remove.
- Follow the instructions on the screen to remove Encarta
Encyclopedia 2000.
Reinstall Encarta Encyclopedia 99 and Encarta Encyclopedia 2000- Insert the Encarta Encyclopedia 99 Installation and Resources
CD-ROM into the CD-ROM drive.
- Follow the instructions on the screen to install Encarta
Encyclopedia 99.
- Insert the Encarta Encyclopedia 2000 Installation and Resources
CD-ROM into the CD-ROM drive.
- Follow the instructions on the screen to install Encarta
Encyclopedia 2000.
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type: | Minor | Last Reviewed: | 12/16/2004 |
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Keywords: | kbbug kberrmsg kbpending kbsetup KB237512 |
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