You cannot open backed up personal folders (.pst) file in Outlook 2000 (237503)


The information in this article applies to:

  • Microsoft Outlook 2000
This article was previously published under Q237503

SYMPTOMS

After you back up a Personal Folders (PST) file with the Microsoft Outlook Personal Folders Backup utility, you may not be able to reopen the file using the utility.

RESOLUTION

In Outlook, on the File menu, click Open to open the file.

Note You may be able to resolve this problem by installing the latest Microsoft Outlook 2002 updates and by installing the latest version of the Outlook Personal Folders Backup utility. To obtain these updates, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/Search.aspx?displaylang=en

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

To Backup a PST File

After installing the Personal Folders Backup utility:
  1. On the File menu, click Backup.
  2. Click Options.
  3. Click to select the .pst file you want to backup and click OK. The .pst file will be saved at the location displayed in the Backup Options dialog box.

To Open the File

  1. On the File menu, point to Open , and click Personal Folders File (.pst).
  2. Click to select the .pst file, and click OK. The .pst file will be added to your Folders list.
Modification Type:MajorLast Reviewed:3/3/2006
Keywords:kbBackup kbbug kbpending KB237503
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