OL2000: (IMO) Error Message: "Unable to logon to server using distributed password authentication..." (237502)


The information in this article applies to:

  • Microsoft Outlook 2000
This article was previously published under Q237502
NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express

SYMPTOMS

When you attempt to connect to your Internet Service Provider (ISP), you may receive the following error message:
Unable to logon to server using distributed password authentication...

CAUSE

You have Secure Password Authentication turned on and your ISP's server does not require it.

RESOLUTION

Turn off Secure Password Authentication.

MORE INFORMATION

To Turn Off Secure Password Authentication

  1. Close Outlook.
  2. Click Start, point to Settings, and click Control Panel.
  3. Double-click the Mail, or Mail and Fax icon.
  4. In the Internet Accounts dialog box, click to select your Internet account, and then click Properties.
  5. On the Servers tab, click to clear the Log on using Secure Password Authentication check box.
  6. Click OK and then click Close.
  7. Start Outlook.
Modification Type:MajorLast Reviewed:10/8/2003
Keywords:kbprb KB237502
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