Modem No Longer Dials After Approximately Two Days (237425)

SYMPTOMS

After a period of approximately two days (sometimes right after startup), the modem no longer dials. The PPP and VPN interface are both connecting correctly, but there is no activity on the modem and no error message is displayed.

CAUSE

This problem occurs when an entry is configured to run a script, and in the middle of processing the script, the link to the remote computer stops responding (hangs). This causes the script engine to hang indefinitely, which in turn stops the router from dialing out when the router is acting as a demand dial router.

RESOLUTION

Windows NT Server or Workstation 4.0

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual software update. For information on obtaining the latest service pack, please go to:

http://www.microsoft.com/windows/servicepacks/ -or-
152734how to obtain the latest windows nt 4.0 service pack

For information on obtaining the individual software update, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/directory/overview.asp

Windows NT Server 4.0, Terminal Server Edition

To resolve this problem, obtain the latest service pack for Windows NT Server 4.0, Terminal Server Edition. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

152734 How to Obtain the Latest Windows NT 4.0 Service Pack

STATUS

Microsoft has confirmed that this is a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition.

This problem was first corrected in Windows NT Server 4.0 Service Pack 6 and Windows NT Server 4.0, Terminal Server Edition Service Pack 6.