Encarta Encyclopedia 2000 Err Msg: An Essential Component Is Not Operating Properly... (237266)


The information in this article applies to:

  • Microsoft Encarta Encyclopedia 2000
  • Microsoft Encarta Encyclopedia 2000 Concise Edition
  • Microsoft Encarta Encyclopedia 2000 Deluxe Edition
This article was previously published under Q237266

SYMPTOMS

While you are running Microsoft Encarta Encyclopedia 2000, you may receive the following error message:
An essential component is not operating properly and some features of the encyclopedia will not work. Click Help to learn how to correct the problem. Click OK to continue without fixing the problem. Click Cancel to exit the encyclopedia.

CAUSE

This behavior can occur if either of the following conditions is true:
  • Macromedia Shockwave Director is not installed correctly on your computer.

  • One of the components of Macromedia Shockwave Director is missing or damaged.

RESOLUTION

To resolve this issue, use the following methods in the order in which they are presented.

Remove and Reinstall Encarta Encyclopedia 2000

To do this:
  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click Add/Remove Programs.
  3. In the list of installed programs, click Microsoft Encarta Encyclopedia 2000, and then click Add/Remove.
  4. Follow the instructions on the screen to remove the program.
  5. Close Control Panel.
  6. Insert the Encarta Encyclopedia Installation and Resources CD-ROM into the CD-ROM drive, and then follow the instructions on the screen to reinstall the program.
If the issue continues to occur, proceed to the next method.

Remove and Reinstall Macromedia Shockwave Director

To remove and reinstall Macromedia Shockwave Director:
  1. Click Start, and then click Run.
  2. In the Open box, type the drive letter of the hard disk on which Microsoft Windows is installed, followed by a COLON (:), and then click OK.
  3. On the File menu, point to New, and then click Folder.
  4. Right-click the New Folder folder, and then click Rename.
  5. Type OldShockwave.
  6. Double-click the OldShockwave folder.
  7. Click Start, and then click Run.
  8. If you are using Microsoft Windows 95 or Microsoft Windows 98, type the following line in the Open box, and then click OK

    drive:\Windows\System\Macromed

    where drive is the drive letter of the hard disk on which Windows is installed.

    If you are using Microsoft Windows NT 4.0, type the following line in the Open box, and then click OK

    drive:\Winnt\System32\Macromed


    where drive is the drive letter of the hard disk on which Windows is installed.
  9. In the Macromed folder, click to select the Director folder, and then press and hold down the CTRL key as you click to select the Shockwave folder and the Shock7 folder, if it exists.
  10. On the Edit menu, click Cut.
  11. Click the OldShockwave folder on the taskbar.
  12. On the Edit menu, click Paste.
  13. Insert the Encarta Installation and Resources CD-ROM into the CD-ROM drive. Press and hold down the SHIFT key when you insert the disc to prevent Setup from starting automatically.
  14. Click Start, and then click Run.
  15. In the Open box, type the following line, and then click OK

    cd-rom:\Support\Shkwave\Sw70inst.exe

    where cd-rom is the drive letter of the CD-ROM or DVD-ROM drive.
  16. Follow the instructions on the screen to reinstall Macromedia Shockwave Director.

MORE INFORMATION

For additional information about removing Shockwave registry keys, click the article number below to view the article in the Microsoft Knowledge Base:

281833 Multimedia: Tool to Remove Shockwave Registry Keys



If after completing the steps the problem remains, restart your computer and follow the steps again. Be careful to follow each step exactly as outlined.
Modification Type:MinorLast Reviewed:12/16/2004
Keywords:kb3rdparty kberrmsg kbprb KB237266
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