Encarta Encyclopedia 2000: Setup Stops Responding (237264)
The information in this article applies to:
- Microsoft Encarta Encyclopedia 2000
- Microsoft Encarta Encyclopedia 2000 Concise Edition
- Microsoft Encarta Encyclopedia 2000 Deluxe Edition
This article was previously published under Q237264 SYMPTOMS
When you attempt to install Microsoft Encarta Encyclopedia 2000, Setup
may stop responding (hang).
CAUSE
This behavior can occur if the following conditions are true:
- Your computer is using real mode (16-bit) drivers to access
your CD-ROM drive, or the CD-ROM drive is operating in MS-DOS
Compatibility mode.
- You attempt to install the Microsoft Text-to-Speech Engine
or the Microsoft Speech Recognition Engine components during
Setup.
RESOLUTION
To prevent this issue from occurring, use the following methods in the
order in which they are presented.
- Contact your hardware manufacturer to inquire about how to obtain
a protected mode (32-bit) driver for your CD-ROM drive.
For information about how to contact your hardware manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:65416 Hardware and Software Third-Party Vendor Contact List, A-K
60781 Hardware and Software Third-Party Vendor Contact List, L-P
60782 Hardware and Software Third-Party Vendor Contact List, Q-Z
- Do not install the Microsoft Text-to-Speech Engine or the
Microsoft Speech Recognition Engine during Setup.
| Modification Type: | Minor | Last Reviewed: | 12/16/2004 |
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| Keywords: | kbHardware kbpending kbprb kbsetup KB237264 |
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