Encarta Encyclopedia 2000: Introductory Audio Is Broken Up or Choppy (237262)
The information in this article applies to:
- Microsoft Encarta Encyclopedia 2000
- Microsoft Encarta Encyclopedia 2000 Concise Edition
- Microsoft Encarta Encyclopedia 2000 Deluxe Edition
This article was previously published under Q237262 SYMPTOMS
When you start Microsoft Encarta Encyclopedia 2000, the introductory
audio that is played when the home screen is displayed may be broken up
or choppy.
CAUSE
This behavior can occur if both of the following conditions are true:
- A CD-ROM changer is installed in your computer.
- Both Encarta Encyclopedia 2000 compact discs are inserted in the
CD-ROM changer at the same time.
RESOLUTION
To work around this issue, use either of the following methods:
Insert Only One Encarta Encyclopedia Compact Disc
Insert only one of the Encarta Encyclopedia compact discs in the CD-ROM
changer at any one time. When you are prompted to insert the other Encarta
Encyclopedia CD-ROM into the CD-ROM drive, remove the Encarta CD-ROM that
is currently in the CD-ROM changer before you insert the other disc.
Disable the Display of the Home Screen
Disable the display of the home screen when you start Encarta Encyclopedia
2000. To do this:
- Start Encarta Encyclopedia 2000.
- Click Options, and then click Settings.
- Click to clear the Display home screen when I
start Encarta Encyclopedia check box.
- Quit and then restart Encarta Encyclopedia 2000.
STATUSMicrosoft has confirmed that this is a problem in Microsoft Encarta Encyclopedia 2000.
| Modification Type: | Minor | Last Reviewed: | 12/16/2004 |
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| Keywords: | kbbug kbHardware kbpending kbsound kbui KB237262 |
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