OL98: (IMO) Word Prompts for Delimiter When Merging Contacts (236096)

NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express

SYMPTOMS

You try to perform a mail merge from Word using Outlook contacts, and when you choose the Outlook Address Book, you are prompted to select the header record delimiter.

RESOLUTION

Use a utility to change the message class field of the Outlook contacts back to IPM.Contact, perform the mail merge, and then run the utility again to reset the message class fields, so the contacts again use your custom Contact form.

For more information about changing the message class of Outlook items, and information on how to obtain a utility to do this, please see the following article in the Microsoft Knowledge Base:

182274 OL98: How to Update Existing Items to Use a New Custom Form

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

This problem was corrected in Microsoft Outlook 2000.

MORE INFORMATION

This problem does not occur in the Corporate or Workgroup mode of Outlook, and the problem does not occur if you are using the standard Outlook contact form with the Internet Mail Only mode of Outlook.

For more information about the differences between Microsoft Outlook modes, please see the following article in the Microsoft Knowledge Base:

181980 OL98: What Setup Option Should I Choose When I Install Outlook

REFERENCES

For more information about creating solutions with Microsoft Outlook 98, please see the following articles in the Microsoft Knowledge Base:

180826 OL98: Resources for Custom Forms and Programming

182349 OL98: Questions About Custom Forms and Outlook Solutions