SMS: Remote Control Cannot Connect to Child Site Client Via RAS (235731)


The information in this article applies to:

  • Microsoft Systems Management Server 2.0
This article was previously published under Q235731

SYMPTOMS

The Systems Management Server attempts to remote control a client by means of a Remote Access Service (RAS) connection. The autodials fail with the following error message:
"Remote Control Agent not found".
Establish a dial-up connection before initiating Remote Control.

CAUSE

The Remote Control connection times out before a session is established through the RAS dial-up connection.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 2.0. This problem has been corrected in the latest U.S. service pack for Systems Management Server version 2.0. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Modification Type:MinorLast Reviewed:6/14/2005
Keywords:kbBug kbfix KB235731
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